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“I’m only too glad I’ve got help at last, after a year of waiting. It was helpful to have you write that letter. It woke them up a bit. They came out and I’m having a seat fitted in the bath, and they offered me lots of things I never knew existed! And someone is coming out to talk to me about more benefits. So, thank you very much, it’s great.” Mr T “The service gives family members reassurance and peaceof mind that there is somebody, other than family, thatthe relatives can turn to for help.” Relative “Your Service is very good. You looked after us and the outcome was what we wanted. Now I feel I can relax and get on with living and not have to worry any more about them trying to make my life difficult” Group “I honestly don’t know what we would have done without you.We didn’t know which way to turn, no one seemed to be able to help us.” Group “I appreciate everything you’ve done for me. You’ve never let me down and we’ve had some good laughs on the way. I gained a lot moving from the nursing home where I kept to myself. Here I speak to the other residents at my table at lunch and I’m more relaxed, I’m happy here – it’s really nice – I’ll stay here till I peg out – there’s nothing more I want ” Mr M “Mum was very happy to have someone to talk to. She is a lot happier now she has moved and she’s got a lovely room, you feel welcome” Relative |